Data Recovery

  • Lost precious photos when your toddler dropped your memory card into your tea?
  • Dropped your laptop and now instead of working on your dissertation, you get the message “No OS found”
  • Stepped on the USB stick that contained all your work files and realised that you had not yet backed them up?

Well if any of the above has happened to you, do not despair, never assume that data is irrecoverable. Pear Tree IT will attempt to recover your data for you and return it either on a CD/DVD ROM, or on a hard disk drive.

However, should we not be able to recover the data using our inhouse data recovery software, we will (with your consent) pass your damaged disk over to Kroll Ontrack, with whom we have partnered to recover the data for you. Kroll Ontrack is the world leader in providing data recovery and we are proud to be partnered with them.

Tips for Successful Data Recovery

Physical Damage

  • Physical damage can manifest itself in many forms including clicking, grinding, spinning or other strange noises. If you suspect physical damage, these tips can help reduce further data loss:
  • Do not shake, disassemble or attempt to clean any hard drive or server that has been damaged – improper handling can jeopardise the data recovery process
  • Never attempt to operate any visibly damaged devices
  • Turn off computer immediately – further operation may damage data beyond repair
  • Do not use recovery software since it may destroy what was otherwise recoverable data
  • Do not place a fire-damaged drive in refrigerator to cool media and do not try to remove hard drive – ship entire computer for recovery
  • Never attempt to dry water-damaged media by exposing it to heat. Instead, place the media in a container that will keep it damp before shipping

Non-physical Damage

  • Users may see messages such as “No OS found”, “Corrupt Volume” or may simply be missing files and folders
  • Shut the computer down immediately. The longer a damaged hard drive is left running, the greater the quantity of data that may be irretrievably lost
  • Do not run “CHKDSK” or “VRepair”